Administrative Assistant

• Provide administrative support to the Compliance & Policy Management Department, ensuring adherence to regulatory standards
• Assist with licensing processes, including navigating the Nationwide Multistate Licensing System & Registry and interpreting state-specific mortgage regulations
• Support marketing compliance by referencing compliance matrices to ensure adherence to federal and state guidelines
• Review and approve settlement agents to ensure compliance before the disbursement of funds
• Handle foreclosure notice reviews and determine necessary actions
• Process opt-out requests in alignment with applicable policies and regulations
• Maintain and manage department-owned processes, such as consumer complaint management and regulatory reporting
• Conduct research and provide documentation for incidents, examinations, and change management processes
• Support loan originator compensation processes and ensure corporate governance compliance
• Assist with the maintenance of the policy and procedure library, vendor management, and third-party oversight

• High school diploma or equivalent is required
• an associate degree in a business-related field is preferred
• Minimum of two years of administrative or related work experience
• Experience in the mortgage industry is highly desirable, with one to three years preferred
• Proficiency in answering inbound and outbound calls and managing email correspondence
• Strong skills in data entry, including numeric and computer-based input
• Proficiency in Microsoft Excel and Outlook
• Familiarity with compliance audits and regulatory processes
• Excellent customer service capabilities and attention to detail

Experience in the mortgage industry is highly desirable, with one to three years preferred

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan