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We’re looking for an Administrative Assistant who shares our passion for hospitality and guest care. This person will play an important role in supporting our front-of-house and events teams, assisting with guest inquiries, coordinating reservations, and helping to ensure that every Boathouse experience is seamless from start to finish.
Job Responsibility:
Welcome guests by phone and email, providing friendly, knowledgeable assistance about reservations, events, and restaurant offerings
Support the Small Party Booking Coordinator with administrative tasks related to Large Party and Event Reservations, including maintaining reservation details, confirming guest information, and coordinating with our service and management teams
Communicate clearly and promptly with guests, following up on inquiries to ensure a smooth planning process
Assist with daily office operations — including maintaining guest records, preparing event materials, and managing general correspondence
Collaborate closely with the front desk, management, and event staff to help create memorable guest experiences
Handle phone lines and messages professionally, ensuring every caller feels valued and cared for
Requirements:
A friendly, professional demeanor with a genuine love for guest service
Strong communication and organizational skills, with excellent attention to detail
Previous experience in hospitality, events, or restaurant administration preferred
Ability to multitask and stay composed in a fast-paced, team-oriented environment
Proficiency with Microsoft Office and familiarity with reservation systems (OpenTable, SevenRooms, or similar) a plus
Flexible availability, including weekends and holidays
Nice to have:
Proficiency with Microsoft Office and familiarity with reservation systems (OpenTable, SevenRooms, or similar) a plus