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We are looking for a detail-oriented Administrative Assistant to join our team in West Lawn, Pennsylvania. This is a Contract to permanent opportunity ideal for someone who excels in organizational tasks and thrives in a busy office environment. The successful candidate will play a vital role in supporting the Service Department, ensuring smooth operations and effective communication across various teams.
Job Responsibility:
Oversee and maintain detailed service records, including the creation of work orders, site set-up, and the generation of scheduled tasks for field personnel
Answer inbound service and inspection calls, efficiently assigning them to the appropriate team members
Coordinate procurement of materials and equipment necessary for service or inspection activities
Delegate inspection and service projects to subcontractors as required to meet operational needs
Assist management with personnel scheduling, ensuring adequate staffing for both inspectors and trainees
Track and manage licensing and certifications for team members to ensure ongoing compliance
Address and resolve operational issues or required corrections as identified by company leadership
Manage inbound customer service requests and support clients with service needs for the branch or region
Maintain and update a shared calendar system daily, ensuring schedules are accurate and up to date for all relevant team members
Arrange and communicate scheduling for inspections and service work, ensuring clear coordination with customers and technical staff
Requirements:
Proven experience in administrative roles, preferably in a service-oriented environment
Proficiency in handling inbound calls and providing excellent customer service
Strong organizational skills with expertise in data entry and file management systems
Familiarity with managing work orders and scheduling tasks efficiently
Ability to manage calendars and coordinate appointments effectively
Experience in order management and maintaining accurate records
Excellent communication and interpersonal skills
Competence in using office software and tools to handle administrative tasks
What we offer:
medical, vision, dental, and life and disability insurance