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We are looking for an Administrative Assistant to support daily office operations and provide attentive service to visitors, applicants, and airport staff in Indianapolis, Indiana. This Long-term Contract position plays an important role in maintaining secure and organized records while assisting with badge-related administrative activities. The ideal candidate is detail-oriented, dependable, and able to handle sensitive information with sound judgment and discretion.
Job Responsibility
Manage and organize electronic and paper-based files related to administrative activities, personnel documentation, stakeholder communication, and security access records
Assist applicants, employees, and members of the public with badge-related questions and guide them through required administrative steps
Enter, update, and verify information in office systems to maintain accurate records and support compliance requirements
Provide courteous front-line customer service by responding to inquiries, handling inbound communication, and directing requests appropriately
Support documentation processes connected to the badging and card access program while maintaining confidentiality of sensitive information
Build positive working relationships with personnel, external partners, and visitors through clear and effective communication
Use good judgment to assess situations, respond appropriately to urgent matters, and escalate issues when needed
Contribute to a welcoming and organized environment that reflects positively on the airport organization
Perform additional clerical and administrative duties as assigned to support team operations
Requirements
Prior experience in an administrative support, clerical, or office coordination role
Strong customer service skills with the ability to assist a diverse range of individuals professionally and respectfully
Proficiency in data entry and working with electronic and hard copy records
Working knowledge of Microsoft Word and Microsoft Excel for routine office tasks and document management
Ability to manage confidential information with discretion and maintain a high level of accuracy
Effective verbal and written communication skills, along with strong interpersonal abilities
Sound decision-making skills and the ability to remain composed when handling time-sensitive or unexpected situations
Dependable organizational skills with the ability to manage multiple priorities in a structured office setting