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The Administrative Assistant supports the daily operations of the Homeowners Association. This role is essential in ensuring efficient office operations, providing excellent customer service to homeowners, maintaining accurate records, and supporting the Property Manager and Board of Directors in administrative tasks.
Job Responsibility:
Serve as the first point of contact for homeowners via phone, email, and in-person
Assist in the organization, and distribution of HOA communications, including statements, emails to owners, new owner and renter applications, newsletters, violations, and other compliance documentation
Maintain and update homeowner records and association databases
Manage incoming and outgoing correspondence, including mail and packages
Support the Community Manager with general office duties
Assist with coordinating with vendors and contractors as needed
Ensure office supplies are stocked and equipment is functioning
Handle confidential information with discretion and professionalism
Requirements:
High school diploma or equivalent
Minimum 2 years of administrative experience
HOA experience is a plus
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Experience with HOA software platform AppFolio is desirable
Strong organizational and time management skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team
detail oriented demeanor and customer service orientation
Nice to have:
HOA experience
Experience with HOA software platform AppFolio
What we offer:
Medical, vision, dental, and life and disability insurance