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Liberty Elevator Corporation is seeking a professional and highly organized Administrative Assistant to join our team. This role requires managing a high volume of incoming calls across multiple phone lines, while playing a crucial role in maintaining customer satisfaction, resolving inquiries, and directing calls efficiently. This position will be situated at the newly renovated headquarters of Liberty Elevator Corporation, located at 63 East 24th Street in Paterson, New Jersey, but will be engaging with clients throughout NYC & NJ.
Job Responsibility:
Answer and route a high volume of incoming calls on a multi-line phone system with professionalism and efficiency
Screen calls, take accurate messages, and ensure timely follow-up
Handle customer inquiries, complaints, and requests with a problem-solving mindset
Collaborate with team members to ensure seamless communication and workflow
Greet and assist visitors in a courteous and professional manner
Provide general administrative and clerical support
Input trouble call data in system and maintain accuracy in tracking logs
Serve as the first point of contact for internal and external inquiries
Liaise with different departments to relay messages and follow up on action items
Requirements:
Previous experience in an administrative or receptionist role handling high call volumes and multi-line phone systems
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Professional demeanor and customer service-oriented attitude
Ability to work in a fast-paced environment and manage multiple priorities
What we offer:
Competitive wages
Benefits
Amazing working environment
Opportunity to be part of the 'Best Family-Owned Business' in the elevator industry
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