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We are looking for a detail-focused Administrative Assistant to support the External Appeal review process. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a high-volume setting, and can manage sensitive case documentation with accuracy. The person in this role will help assess incoming appeal requests, coordinate written and verbal communication with involved parties, and maintain complete electronic records while following established procedures.
Job Responsibility:
Review External Appeal submissions to determine whether they meet eligibility standards based on defined guidelines and procedures
Communicate with consumers, healthcare providers, and insurance representatives by phone and in writing to gather required documentation and explain administrative steps
Prepare and send written requests for missing or supporting information needed to move cases forward
Maintain accurate, current, and well-organized electronic case files throughout each stage of the appeal process
Respond professionally to questions regarding case status, documentation needs, and process expectations using clear verbal and written communication
Prioritize and manage multiple active files at once while meeting deadlines in a fast-paced, high-volume environment
Follow internal protocols carefully and complete related administrative tasks that support the overall operation of the team
Work collaboratively with colleagues while also handling assigned responsibilities independently with minimal oversight.
Requirements:
Prior experience in administrative support, office operations, data entry, reception, or a similar coordination role
Strong written and verbal communication skills with the ability to interact professionally with a range of stakeholders
Ability to understand, apply, and follow written procedures with consistency and attention to detail
Proven organizational and time management skills, including the ability to oversee multiple time-sensitive files simultaneously
Proficiency with Microsoft Office applications such as Outlook, Word, Excel, and Teams
Comfortable handling inbound calls, written correspondence, and electronic recordkeeping as part of daily responsibilities
Dependable attendance, reliability, and a consistent approach to completing assigned work accurately and on time.