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Administrative Assistant

United States, New York · Job Posted May 20, 2026
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Job Description

We are looking for a detail-focused Administrative Assistant to support the External Appeal review process. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a high-volume setting, and can manage sensitive case documentation with accuracy. The person in this role will help assess incoming appeal requests, coordinate written and verbal communication with involved parties, and maintain complete electronic records while following established procedures.

Job Responsibility

  • Review External Appeal submissions to determine whether they meet eligibility standards based on defined guidelines and procedures
  • Communicate with consumers, healthcare providers, and insurance representatives by phone and in writing to gather required documentation and explain administrative steps
  • Prepare and send written requests for missing or supporting information needed to move cases forward
  • Maintain accurate, current, and well-organized electronic case files throughout each stage of the appeal process
  • Respond professionally to questions regarding case status, documentation needs, and process expectations using clear verbal and written communication
  • Prioritize and manage multiple active files at once while meeting deadlines in a fast-paced, high-volume environment
  • Follow internal protocols carefully and complete related administrative tasks that support the overall operation of the team
  • Work collaboratively with colleagues while also handling assigned responsibilities independently with minimal oversight.

Requirements

  • Prior experience in administrative support, office operations, data entry, reception, or a similar coordination role
  • Strong written and verbal communication skills with the ability to interact professionally with a range of stakeholders
  • Ability to understand, apply, and follow written procedures with consistency and attention to detail
  • Proven organizational and time management skills, including the ability to oversee multiple time-sensitive files simultaneously
  • Proficiency with Microsoft Office applications such as Outlook, Word, Excel, and Teams
  • Comfortable handling inbound calls, written correspondence, and electronic recordkeeping as part of daily responsibilities
  • Dependable attendance, reliability, and a consistent approach to completing assigned work accurately and on time.

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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