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We are looking for an Administrative Assistant to support the Office of Academic Advising in Newark, New Jersey within a higher education environment. This Long-term Contract position will play an important part in keeping advising services organized, responsive, and student-centered while providing part-time operational support. The role is ideal for someone who can quickly learn institutional processes, manage administrative priorities with minimal direction, and contribute to efficient office operations.
Job Responsibility:
Support daily academic advising operations by responding to student questions, coordinating routine service requests, and helping maintain a consistent level of support
Manage administrative activities related to registration, student records, and advising follow-up to keep workflows accurate and timely
Provide dependable office coverage that allows key internal staff to focus on project-related planning and consultation activities
Use student information systems such as Banner, DegreeWorks, and related office tools to review records, monitor progress, and address immediate issues
Document existing advising procedures and relay practical workflow details to help capture current operational practices
Recognize unusual student cases or nonstandard processes encountered in daily work and communicate them to the appropriate stakeholders
Perform data entry, maintain organized records, and handle general office support tasks that contribute to smooth departmental operations
Assist with inbound communications, front-desk style support, and other administrative duties as needed in a student-facing office setting
Requirements:
Master's degree in student affairs, higher education administration, counseling, or a closely related academic field
Prior administrative experience within higher education, preferably in academic advising, student services, or student records
Working knowledge of student databases and office software, with Banner experience strongly preferred
Ability to learn academic policies, degree requirements, and institution-specific systems in a short timeframe
Strong independent judgment and problem-solving skills in a fast-moving administrative environment
Excellent written and verbal communication skills with the ability to interact professionally with students, staff, and project partners
Strong organizational skills, attention to detail, and accuracy in handling records, inquiries, and process documentation