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This role will serve as the first line of defense for customer service and operations support, helping manage inbound communication and alleviating internal teams who are currently balancing multiple responsibilities. Due to recent team changes, this position is critical in maintaining strong customer communication, improving response times, and allowing leadership and revenue-generating roles to stay focused on higher-level priorities.
Job Responsibility
Act as the primary point of contact for inbound customer communication (phone, email, text)
Handle high-volume inquiries such as order status updates and ETA requests
Work within internal systems (including Shopify) to review order notes and track order progress
Proactively follow up with vendors to obtain shipment timelines
Communicate clearly and professionally with customers
Support coordination between Sales, Operations, and Vendors
Assist with light operational support during downtime
Requirements
Professional and polished with strong customer-facing communication skills
Highly resourceful and self-sufficient
Positive attitude with strong energy and reliability
Excellent verbal and written communication skills
Clear, helpful, and not overly pushy in tone
Detail-oriented, responsive, and proactive
Comfortable working in a fast-changing, evolving environment
Able to get up and running quickly
Nice to have
Background in customer service, administrative support, or operations
Experience with logistics, vendor coordination, or order tracking
Automotive interest or background
What we offer
Medical, vision, dental, and life and disability insurance