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Robert Half client is seeking a detail-oriented Administrative Assistant to join our team in Vallejo, CA. This is a long-term contract position where you will play a vital role in ensuring smooth office operations and providing excellent support to both clients and team members. The ideal candidate will thrive in a fast-paced environment, possess strong multitasking abilities, and demonstrate exceptional communication skills.
Job Responsibility:
Assign repossession tasks and coordinate with field agents to secure collateral efficiently
Manage redemption processes and schedule personal property appointments with professionalism
Handle inbound and outbound calls with customers and clients, maintaining a courteous and composed demeanor
Interact with customers in person, resolving issues calmly and de-escalating tense situations when necessary
Ensure compliance with company policies and state regulations in all administrative processes
Accurately document and send repossession notices, such as Notices of Seizure, in a timely manner
Update customer account records using multiple software platforms, ensuring accuracy and completeness
Perform data entry tasks for repossession documents and communicate updates to assigned clients
Handle general office tasks, including scanning, faxing, emailing, and maintaining organized records
Collaborate with team members to provide high-quality support and resolve challenging situations through critical thinking and negotiation
Requirements:
High school diploma or equivalent required
a college degree is preferred
Must meet California State Licensing requirements, including successfully completing all required screenings
Intermediate computer skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Strong written and verbal communication skills, with the ability to handle high call volumes
Excellent organizational skills and attention to detail for managing multiple tasks effectively
Ability to maintain confidentiality and handle sensitive information with discretion
Must be able to pass pre-employment and random drug testing
Availability to work Monday through Friday and provide outstanding customer service
What we offer:
medical, vision, dental, and life and disability insurance