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The Administrative Assistant - Paragon Healthcare is responsible for overseeing patient check-in, registration, and checkout. Be Part of an Extraordinary Team. A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.
Job Responsibility:
Oversees patient check-in, registration, and checkout
Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized
Listens and responds to patient and/or family members concerns
Responds to patient questions and complaints, routes issues to appropriate personnel
Analyzes daily administrative operations and utilization of resources
Assists in Medic user issues
Ensures proper cash controls are in place and policy and procedures are followed
Requirements:
Requires a HS diploma and a minimum of 1 year of lead/supervisory experience in a health care environment
or any combination of education and experience which would provide an equivalent background
For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position
Nice to have:
Bi-lingual (English/Spanish) preferred not required
1+ Years of medical front office experience preferred
Prior authorization experience preferred
Inbound call experience preferred
Customer service experience in a medical or professional setting preferred
Ability to float to area infusion centers for coverage as needed, highly preferred
What we offer:
merit increases
paid holidays
Paid Time Off
incentive bonus programs (unless covered by a collective bargaining agreement)