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We are looking for a dedicated Administrative Assistant to join our team in Sanford, Florida. This Contract to permanent position combines customer service, sales support, and general administrative duties, requiring a proactive individual with a keen eye for detail. The ideal candidate will excel in fostering strong relationships while managing multiple priorities in a fast-paced environment.
Job Responsibility:
Respond promptly to inbound customer calls, addressing inquiries and offering solutions
Create and manage customer quotes, process sales orders, send confirmations, and track the progress of orders
Resolve customer concerns efficiently, providing updates on product inquiries, returns, and other issues
Support the sales team by preparing proposals, organizing literature, coordinating samples, and assisting with trade show preparations
Maintain precise records and handle various administrative tasks to ensure smooth operations
Collaborate with team members to implement customer service and sales support best practices
Monitor and report on sales data using Excel, including generating spreadsheets, formulas, and Pivot Tables
Actively contribute to building lasting customer relationships through excellent communication and service
Assist in identifying opportunities to enhance internal processes and improve customer satisfaction
Requirements:
Bachelor's degree or equivalent relevant experience
At least 2 years of experience in customer service, inside sales, or administrative roles
Advanced proficiency in Microsoft Excel, including the use of formulas, reporting tools, and Pivot Tables
Strong communication skills, both written and verbal, with the ability to convey information clearly
Ability to multitask effectively in a dynamic and fast-paced work environment
Self-motivated, with the capability to work independently as well as collaboratively
Familiarity with best practices in customer service and sales support
Organized, detail-oriented, and committed to delivering high-quality work
What we offer:
medical, vision, dental, and life and disability insurance