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We are looking for an Administrative Assistant to provide dependable operational and front-desk support for a Children’s Care Management Program in New York. This Long-term Contract position is ideal for someone who is highly organized, attentive to detail, and comfortable balancing reception, record management, and data entry responsibilities in a healthcare setting. The person in this role will help keep daily administrative functions running smoothly while supporting accurate documentation, clear communication, and a welcoming office environment.
Job Responsibility:
Organize, update, and maintain client files, including creating new records, archiving closed charts, tracking stored files, and keeping the file room orderly and accessible
Process paperwork by filing hard-copy documents, scanning records, and uploading materials into designated electronic systems with accuracy and timeliness
Manage routine correspondence by preparing and sending client letters and other program-related mailings as requested
Welcome clients, visitors, and other contacts in a courteous manner while maintaining a clean, organized, and inviting reception area
Handle incoming and outgoing phone calls efficiently, directing calls appropriately and providing responsive, service-oriented communication
Enter and update client information in electronic health record platforms, including demographic details, assignments, and progress-related documentation
Review records for completeness and accuracy, ensuring required forms, releases, eligibility support, and insurance information are properly documented
Verify Medicaid coverage, complete daily encounter log audits and submissions, and support ongoing program tracking and reporting needs
Monitor office and program supplies, coordinate routine operational needs such as postage and shredding services, and assist with department keys and vehicle usage records
Communicate urgent client matters, facility concerns, and other operational issues to leadership or supervisors, and participate in required meetings, trainings, and occasional after-hours support when needed
Requirements:
At least 3 years of administrative support experience, preferably within healthcare, care management, or a similar regulated environment
Demonstrated ability to perform receptionist duties, including greeting visitors, managing front-desk activity, and handling inbound calls professionally
Strong data entry skills with the ability to maintain accurate records across paper files and electronic systems
Experience working with confidential information and following privacy standards when handling personal or clinical documentation
Proficiency with general office tasks such as filing, scanning, mailing, inventory tracking, and document organization
Ability to manage multiple priorities, stay organized, and maintain attention to detail in a fast-paced setting
Comfortable using computer-based record systems and administrative software to update, review, and maintain client information