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Randstad Logo Randstad · Office Administration

Administrative Assistant / Receptionist

Canada, Quebec City Employment contract 45000.00 - 48000.00 CAD / Year · Job Posted April 16, 2026
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Job Description

We are seeking an Administrative Assistant / Receptionist for a major insurance company located in Quebec City. Despite our brand-new, modern offices, we have maintained a warm and human work environment where teamwork is at the heart of everything we do.

Job Responsibility

  • Greet clients with a smile and handle incoming calls
  • Assist the brokerage team with invoicing and document preparation
  • Manage mail and emails, and digitize paper files
  • Work across various management platforms (we use 6 different softwares)
  • Process client payments and issue receipts upon request
  • Provide a warm and professional welcome to clients at the branch
  • Manage incoming calls and efficiently direct them to the appropriate team members or departments
  • Provide comprehensive support to P&C (Property and Casualty) insurance brokers, including billing and document distribution
  • Manage professional email correspondence between clients and insurance providers to ensure timely follow-ups
  • Digitally archive files and maintain a rigorous system for processing all incoming and outgoing mail
  • Ensure all documentation is organized and easily accessible within the company’s database
  • Navigate seamlessly across 6 specialized platforms (including Epic, Focus, and Contact AP) to provide cross-divisional support
  • Maintain up-to-date client information across various internal systems
  • Handle client payments securely and accurately
  • Generate and issue official receipts and necessary financial documentation

Requirements

  • Previous experience in a similar administrative or reception role
  • Possession of a P&C (Property and Casualty) insurance license or prior experience in the insurance sector is considered a significant asset
  • Mastery of the French language is required
  • Advanced English skills are a strong asset
  • High level of comfort with technology
  • ability to multitask and toggle seamlessly between several software programs simultaneously
  • Exceptional customer service skills
  • Demonstrated professionalism, discretion, and a strong collaborative team spirit

Nice to have

  • Advanced English skills
  • Possession of a P&C (Property and Casualty) insurance license or prior experience in the insurance sector

What we offer

  • Permanent position
  • Bilingualism bonus if applicable
  • Classic office hours, Monday to Friday, 8:30 AM to 5:00 PM (37.5 hrs/week)
  • Comprehensive group insurance after 6 months
  • Pension plan with employer contribution
  • 3 weeks of vacation (pro-rated), 6 personal days, 4 extra days off during the holidays, and a day off for your birthday
  • Real opportunities for internal advancement
  • Free parking, plus complimentary coffee and snacks provided at the office
  • Regular team activities
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