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Administrative Assistant Quality Management – Customer Service

Germany, Hofgeismar · Job Posted June 10, 2026
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Job Responsibility

  • Create and manage complaint cases in accordance with guidelines, including final documentation and archiving
  • Have the grounds for complaints reviewed by relevant departments
  • in doing so, obtain and supplement any missing documents and information
  • Draft customer correspondence (partly in English)
  • Initiate corrective measures to prevent errors within a defined area of responsibility based on complaints
  • Monitoring of specified deadlines and dates
  • Cost tracking for complaint processes and supplier complaints, including the creation of charge notes
  • Organizing the shipment of parts, including the preparation of the corresponding shipping documents and invoices (exports in collaboration with other departments)

Requirements

  • Completed business training or equivalent qualification
  • Strong written and spoken English skills
  • Experience working with SAP and M365
  • A structured approach to work and a high degree of initiative
  • Excellent communication skills

What we offer

  • Long-term prospects
  • Team spirit that connects
  • Technology that inspires
  • Career growth on site
  • Stability with purpose
  • Local impact, global reach

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