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Create and manage complaint cases in accordance with guidelines, including final documentation and archiving
Have the grounds for complaints reviewed by relevant departments
in doing so, obtain and supplement any missing documents and information
Draft customer correspondence (partly in English)
Initiate corrective measures to prevent errors within a defined area of responsibility based on complaints
Monitoring of specified deadlines and dates
Cost tracking for complaint processes and supplier complaints, including the creation of charge notes
Organizing the shipment of parts, including the preparation of the corresponding shipping documents and invoices (exports in collaboration with other departments)
Requirements
Completed business training or equivalent qualification
Strong written and spoken English skills
Experience working with SAP and M365
A structured approach to work and a high degree of initiative