Administrative Assistant I Job at Illinois Department of Public Health (IDPH) (Springfield)

Administrative Assistant I

Illinois Department of Public Health (IDPH)

Location:
United States , Springfield

Category:
Office Administration

Contract Type:
Employment contract

Salary:

5637.00 - 8026.00 USD / Month

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Job Description:

Assists in maintaining a Statewide 24-hour Long-Term care abuse/neglect hotline. Receives complaints against Long-Term Care facilities, hospitals, home health agencies, ambulatory surgical treatment centers, end state renal disease centers, hospice agencies, rural health clinics, sub-acute facilities, and unlicensed nursing homes. Interviews callers in order to determine if complaint/concerns pertain to regulatory non-compliance for any of the programs served or if caller needs referral to another agency. Enters call information into central database as to type of caller and nature of each allegation.

Job Responsibility:

Assists in maintaining a Statewide 24-hour Long-Term care abuse/neglect hotline
Receives complaints against Long-Term Care facilities, hospitals, home health agencies, ambulatory surgical treatment centers, end state renal disease centers, hospice agencies, rural health clinics, sub-acute facilities, and unlicensed nursing homes
Interviews callers in order to determine if complaint/concerns pertain to regulatory non-compliance for any of the programs served or if caller needs referral to another agency
Enters call information into central database as to type of caller and nature of each allegation
Serves as Staff Assistant to the Central Complaint Registry Program Administrator
Completes Complaint Narrative, outlining each allegation
Conducts ongoing research of State and Federal codes of regulation in order to remain familiar with any changes or updates

Requirements:

Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in public or business administration
Requires one year of professional experience in a public or private organization, or completion of an agency-approved professional management training program

Nice to have:

Two years' of work experience in Microsoft Word, and spreadsheet applications (i.e., Microsoft Word, Microsoft Outlook, Excel, PowerPoint, Smartsheet)
Two years' of experience preparing complex written and oral reports
Two years' of experience preparing correspondence in professional manner consistent with applicable policies and procedures
Extensive knowledge of office practices, procedures, and programs
One year experience working on a hot line

What we offer:

Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
Competitive Group Insurance benefits including health, life, dental and vision plans
Pension plan through the State Employees Retirement System
Deferred Compensation Program – voluntary supplemental retirement plan
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
10-25 days of paid vacation time annually (10 days for first year of state employment)
12 paid sick days annually which carryover year to year
3 paid personal business days per calendar year (pro-rated dependent on start date)
13-14 paid holidays per year
12 weeks of paid parental leave
Employee Assistance Program and/or mental health resources

Additional Information:

Job Posted:
January 22, 2026

Expiration:
February 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Illinois Department of Public Health (IDPH) - All Job Offers

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