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Administrative Assistant (Hotels)

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Fairmont Le Manoir Richelieu

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Location:
Mexico , Mexico City

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Provide administrative, executive, and coordination support to the General Management team, ensuring efficient management of schedules, communications, documentation, task follow-up, meeting coordination, and cross-functional operational support.

Job Responsibility:

  • Manage and coordinate the General Manager’s agenda, including internal meetings, calls, visits, walkthroughs, committees, and corporate commitments
  • Follow up on pending tasks, agreements, and commitments resulting from executive meetings
  • Prepare information, documents, presentations, and reports required by General Management
  • Coordinate travel, reservations, transportation, itineraries, and executive logistics when necessary
  • Maintain clear, timely, and professional communication with Executive Committee members, department leaders, corporate teams, owners, and vendors
  • Prepare, organize, archive, and follow up on administrative documents, meeting minutes, communications, letters, forms, reports, and presentations
  • Maintain updated physical and digital files for the General Management office
  • Manage confidential documentation, ensuring discretion, proper safeguarding, and compliance with internal guidelines
  • Assist in preparing executive reports, KPIs, monthly reports, and documentation requested by corporate
  • Follow up on signatures, authorizations, approvals, and administrative processes related to General Management
  • Coordinate Executive Committee meetings, managers’ meetings, strategic sessions, and special meetings
  • Prepare agendas, invitations, meeting rooms, materials, presentations, and logistical requirements
  • Prepare meeting minutes, agreements, and follow-up lists when required
  • Ensure responsible parties receive their commitments and follow up on deadlines
  • Coordinate coffee breaks, food and beverage requirements, setup, and logistical support for executive meetings
  • Serve as the administrative liaison between General Management and the hotel’s different departments
  • Channel requests, messages, and pending matters in a timely and professional manner
  • Follow up on operational or administrative matters assigned by the General Manager
  • Support coordination of internal communications, executive announcements, and documentation directed to leadership teams
  • Maintain respectful, warm, and Mondrian culture-aligned communication
  • Professionally welcome and assist visitors, corporate executives, vendors, owners, and strategic partners
  • Coordinate access, meeting rooms, parking, food, amenities, and special requirements for executive visits
  • Support logistics for walkthroughs, official visits, audits, inspections, and meetings with third parties
  • Ensure a professional, discreet, and hospitable image at all times
  • Assist in preparing executive presentations, monthly reports, strategic agendas, and corporate documents
  • Consolidate information from different departments for reports requested by General Management
  • Follow up on special projects assigned by the General Manager
  • Support culture, communication, service, audit, and cross-functional hotel initiatives
  • Maintain control of project progress, deadlines, and administrative deliverables
  • Ensure the organization, cleanliness, presentation, and functionality of the General Management office
  • Manage office supplies, stationery, materials, amenities, and administrative requirements
  • Request purchase requisitions, purchase orders, or services necessary for the proper functioning of the department
  • Coordinate messenger services, shipping, printing, scanning, filing, and general administrative support
  • Maintain an efficient, organized, and proactive administrative operation
  • Handle sensitive information with absolute confidentiality, ethics, and discretion
  • Represent the image of General Management with professionalism, warmth, and a service-oriented attitude
  • Act with urgency, sound judgment, organization, and attention to detail
  • Promote positive, collaborative communication aligned with Mondrian and Ennismore values
  • Contribute to a culture of service, energy, presence, and connection in every interaction

Requirements:

  • Technical degree or bachelor’s degree in Administration, Hospitality, Tourism, Communications, Public Relations, or related fields
  • Minimum of 2–3 years of experience in administrative roles, executive assistance, office coordination, or executive support
  • Experience in hospitality, lifestyle, luxury, corporate environments, or high-demand settings is preferred
  • Advanced English, especially for written communication, visitor interaction, and coordination with corporate teams
  • Strong proficiency in Microsoft Office: Outlook, Word, Excel, and PowerPoint
  • Excellent writing, spelling, organizational, and follow-up skills
  • Basic knowledge of administrative processes, requisitions, reporting, schedule management, and filing systems

Nice to have:

  • High level of organization and prioritization skills
  • Discretion, confidentiality, and professional judgment
  • Clear, warm, and executive-level communication
  • Attention to detail and strong follow-through
  • Sense of urgency and problem-solving ability
  • Service-oriented and hospitable attitude
  • Ability to interact with leaders, corporate teams, vendors, and visitors
  • Professional appearance and presentation
  • Flexibility, adaptability, and ability to manage multiple priorities
  • Positive energy and alignment with Mondrian’s lifestyle culture

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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