Administrative Assistant - Customer Support

• Handles customer communications throughout the kitchen and bath remodeling process, including inquiries, updates, and follow-ups
• Assists customers in the showroom with basic needs and coordinates with the team for design consultations
• Manages incoming leads by organizing and tracking them to support the sales process
• Supports the team with administrative tasks, such as updating customer files, gathering before-and-after photos, and maintaining records
• Performs job invoicing, statement preparation, and mailings using computer systems
• Maintains mailing lists and ensures adequate levels of literature and inventory
• Orders products and samples as needed
• Coordinates production and installation schedules with customers and the team
• Prepares basic reports on sales performance and pipeline status
• Assists with event preparation, such as seminars or showroom activities, on an as-needed basis
• Works collaboratively with marketing, sales, and operations teams
• Performs any other administrative duties as required to support daily operations

• Strong customer service skills
• Can work independently
• Highly organized
• Follows instructions well
• Personally disciplined, self-motivated, and driven
• Organized in thought and action
• Able to stay focused on a task through completion
• Exhibit a strong work ethic
• Optimistic, enthusiastic, and friendly
• Curious to learn a new industry at a deep level
• Excellent written and verbal communication skills
• Proficient in MS Outlook & Excel
• Must have a valid driver’s license

Design experience

• 401(k)
• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Ongoing training and coaching provided