Administrative Assistant and Graduate Program Support Technician

• Supports the general administrative needs for department chair and associate chairs
• Assists the department chairs with daily activities
• Provides project coordination
• Works collaboratively with supervisors
• Provides office support for all English graduate programs by maintaining student records, managing budgets and accounting requirements, and providing centralized office support for graduate programs
• Works as part of the English department administrative team, supporting other program technicians as needed to accomplish office functions

• Demonstrated knowledge of modern office procedures and tools (Microsoft Office Suite, Banner, etc)
• strong knowledge of customer service, problem resolution, and management techniques
• Effective oral and written communication skills
• Strong critical thinking skills
• Demonstrated ability to coordinate and plan administrative support activities
• Demonstrated ability to prioritize and manage multiple projects simultaneously
• Demonstrated ability to promote efficient workflow
• Demonstrated ability to interpret and apply university policies and procedures
• Demonstrated ability to communicate effectively with professional and para-professional staff, faculty, students, and external agencies
• Demonstrated effectiveness working in team setting
• Considerable experience in a higher education environment
• Considerable office management experience, including budgetary and administrative support experience
• Considerable experience with budgeting, ordering, expense management, and budget reconciliation
• Working experience with effective record management
• Any equivalent combination of training and experience indicating knowledge of academic programs, client service and office management experiences

Banner budget certification and/or experience in an institution of higher education