Administrative agent

• Act as a travel consultant for the commercial section
• When required, act as a travel consultant for the vacation section
• Responsible for the operations of our corporate clients
• Take phone calls and/or execute reservation requests received by email
• Advise clients on itinerary choices and other products offered
• Advise customers on travel arrangements such as: information on reservation -and cancellation policies
• Make reservations in the computerized electronic ticketing system
• Plan itineraries for individuals and groups with our corporate clients
• Make transportation and accommodation reservations for our corporate clients
• Confirm reservations and issue itineraries and electronic tickets for our corporate clients
• Assist the supervisor with ticket invoicing as well as researching reimbursement files, as needed and appropriate
• Participate in Transat training and presentations
• Participate in the presentations of the different service providers in order to keep up to date on new developments
• Perform the weekly filing of files
• Perform the annual filing of files for the archives
• Any other related tasks requested by the immediate supervisor

• A minimum of two (2) years experience as a travel consultant
• Travel and general knowledge, including knowledge of history and geography, are important assets
• Certified by the Canadian Institute of Travel Counsellors
• Customer service and sales skills
• Professional attitudes and behaviour (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, organizational skills, etc.)
• Must be able to communicate in French and English, both orally and in writing
• Ability to conduct monetary transactions
• Knowledge of the tourism industry and customer needs, as well as tourism products (cruises, tours, etc.)
• Basic computer skills, including the computerized reservation system (Apollo) and the Internet

Fluency in other languages is an asset

• Medical and dental benefits
• Gym on site
• Group insurance plan
• Pension plan
• Telemedicine