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Administration Team Leader

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360 Resourcing Solutions

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Location:
United Kingdom , Stratford

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We’re looking for a proactive Administration Team Leader to join our Repairs & Maintenance division and oversee the day-to-day performance of our busy admin function for 1 year. If you thrive in a fast-paced environment, enjoy motivating teams, and take pride in delivering exceptional customer service, we’d love to hear from you!

Job Responsibility:

  • Leading the daily operations of the admin team
  • Managing shared mailboxes, supervisor admin tasks and the scaffold register
  • Monitoring overdue work and jobs in jeopardy
  • Ensuring KPIs are met consistently
  • Maintaining contract registers and documentation
  • Conducting audits and providing constructive feedback
  • Delivering service updates in contract meetings
  • Coaching and developing your team, including 1:1s and training
  • Managing leave, absences and supporting with people management
  • Driving a positive, inclusive team culture

Requirements:

  • Excellent communication and telephone manner
  • Strong team management capability
  • IT literate
  • Ability to prioritise, multitask, and stay calm under pressure
  • Customer-focused mindset and willingness to go the extra mile
  • Strong attention to detail and organisation skills
  • Team player with a positive work ethic
  • Experience in call centre or high-volume admin environments
  • Experience in maintenance sector (desirable)
  • Experience working with KPIs and operational targets

Nice to have:

Experience in maintenance sector

What we offer:
  • 25 days’ holiday + bank holidays
  • Perkbox (discounts, perks & wellbeing offers)
  • 1 paid volunteer day
  • £2000 refer-a-friend bonus after the referee passes probation
  • Opportunities for development and progression across Axis CLC

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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