Administration Support

• Customer Support: handle inquiries related to service requests, warranties, and follow-ups, provide timely updates and resolve administrative issues
• Scheduling & Coordination: arrange service appointments and coordinate technician schedules, communicate with customers regarding service timelines and updates
• Service Documentation & Records: maintain accurate records of service jobs, work orders, and customer requests, ensure proper filing and documentation for compliance and audits
• System & Data Management: update service management systems with job status, customer details, and billing information, generate reports for service performance and KPIs
• Parts & Inventory Support: assist in ordering, tracking, and managing spare parts for service jobs, monitor stock levels and report shortages
• Compliance & Process Adherence: ensure all service processes follow company policies and safety standards, support internal audits and documentation reviews
• Collaboration with many people within Sandvik in both global and SEA regions
• Direct report to Service & Workshop Superintendent / Service Manager and indirect report to CSSR Supervisor, Logistic Manager, and CSSR, Inventory & Pricing Manager in Balikpapan
• Coordinating closely with warehouse personnel to ensure accurate inventory handling and timely dispatch
• Collaboration with technicians to ensure timely resolution of technical issues and smooth coordination of service activities
• Champion a proactive and visible commitment to Sandvik’s Environment, Health & Safety (EHS) Vision and culture
• Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives
• Provide adequate resources, policies, and systems to support EHS performance and continual improvement
• Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance
• Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents
• Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders
• Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements
• Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation

• High school or equivalent experience
• More than 1 year of experience in a Service environment, specifically in Admin Service, distribution, or other relevant roles
• Proficient skill in English with written and verbal communication skills
• Proficient in using Microsoft office
• Strong attention to detail with organizes and time management skills
• Can-Do attitude
• Ability to travel regionally or stationed on site
• Prior exposure to ERP, WMS, TMS and EHS management systems (experience with Aurora and DI is an advantage)

Bachelor’s degree in relevant field with having post-secondary education/training in business or supply chain discipline would be an advantage