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This pivotal role focuses on leading a dedicated team to ensure the seamless delivery of essential workplace health and safety services, including medicals, health surveillance, and wellbeing programs.
Job Responsibility
Supervise and inspire the Customer Services Administration Team, maintaining high engagement and compliance with company standards
Monitor KPIs and analyze performance metrics to identify trends and implement actionable improvements
Coordinate with internal teams and third-party suppliers to ensure results are delivered to customers within agreed timelines
Manage staffing levels and coverage, ensuring clinic calendars remain open and available for bookings
Deliver high-quality coaching and maintain up-to-date training records to ensure team competency
Requirements
At least 3+ years of experience supervising or managing an administrative team
Educated to A-Level or equivalent
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Nice to have
Experience in a scientific, clinical, or Occupational Health environment