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CSIRO is seeking a customer‑focused Administration/Reception Officer to be the first point of contact for staff and visitors at the Clayton CSIRO site. This role provides high‑quality frontline service both in person and remotely, supporting one or multiple sites as required. In this position you’ll deliver on a range of administrative and management services that enable the effective operation of facilities, including supporting policies, systems and procedures that help CSIRO meet its organisational objectives and legislative and regulatory responsibilities. You’ll have a strong focus on professionalism, responsiveness and service excellence, as this role plays a key part in creating a welcoming and well‑run site environment.
Job Responsibility:
Provide a high-quality reception/visitor management service as the first point of contact for external and internal clients including efficient referral, enquiries and follow-up to staff and clients at the site(s) supported
Respond courteously and efficiently to requests for your services, keep clients informed about progress and redirect requests to appropriate staff when required
Assist in the security of the site, including management, maintenance and issue of keys
access cards
ID cards
and related staff, visitor and contractor registers
Provide administrative support in respect to the vehicle fleet where applicable
Keep records in accordance with CSIRO’s standards using Content Manager
Under general supervision, undertake a range of administrative and facilities management tasks, at times under specific instruction, in accordance with established procedures and using skills developed through experience and/or training
Requirements:
Demonstrated work experience as a professional administration officer with the primary focus being on the provision of quality customer service through front-desk activities and visitor management, underpinned by excellent communication skills and the ability to multitask
Proven ability to demonstrate initiative, actively contribute as a team member and share relevant and useful information, accepting personal responsibility for doing the job well
An ability to recognise and seek to resolve problems as they arise and escalate issues as required
Demonstrated strong organisational skills and the ability to manage shifting priorities, support multiple sites remotely and respond quickly to changing operational needs
Sound keyboard skills, knowledge of Microsoft Office applications including Outlook, Word and Excel, and the ability to become familiar with use of other software and systems
Proven ability to manage confidential or sensitive information with discretion and integrity
Strong attention to detail in handling documentation, data entry, and compliance-related processes, accurately maintaining records in accordance with organisational and regulatory standards
Demonstrated experience working as part of a team and the ability to adapt to peaks and throughs in workload