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AM Healthcare Group Logo AM Healthcare Group · Office Administration

Administration & Operations Manager

United Kingdom, Norwich · Job Posted March 22, 2026
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Job Description

We have an exciting opportunity for an experienced Administration & Operations Manager who is looking for an opportunity to develop their career and be a part of our dynamic team in Norwich. This is a hybrid role that encompasses the management of the clinic service and the clinical, technical and administrative workforce while also carrying out the duties of an Administrator. This role carries the responsibility to support the successful running of the prosthetic service to ensure that it achieves both strategic and operational goals, KPIs, and operates within financial budgets & targets, as well as administrative duties in partnership with our existing admin team. The role will be instrumental in helping to develop and implement service improvements for the betterment of patients in Norfolk.

Job Responsibility

  • Report weekly and/or monthly to the National Operations Manager on the below and any additional metrics on request: KPI’s – noting any potential breaches and how these are being negated
  • Work in Progress (open orders)
  • Stock management
  • Local workshop performance – quality, lead times
  • Evaluate prosthetic service performance by gathering, analysing and interpreting data and metrics and utilise this data to identify areas for improvement and implement these improvements
  • Support management of external facilities contractors, attend monthly/annual audits
  • liaise with contract managers as and when required
  • General administrative work alongside management responsibilities

Requirements

  • Administration and operational management experience in a service-based environment
  • Strong organisational and multitasking skills managing both operational and administrative duties
  • Experience in monitoring and reporting KPI and service outcomes
  • Experience managing stock, working in process or operational workflows
  • Proficiency in standard Office Systems, e.g. Excel, reporting tools and databases
  • GCSEs or equivalent in English and Maths

Nice to have

  • Experience working in healthcare or clinical service
  • Knowledge of service audits, compliance and quality standards
  • Experience managing facilities
  • Experience working in hybrid operational and administrative roles
  • Level 3 – 4 qualifications in business administration, management
  • Professional vocational training in administration
  • Degree or foundation degree in Business management, Healthcare Management, Operations Management or related discipline

What we offer

  • Competitive market salary
  • Incremental holiday allowance stating at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
  • Refer a Friend incentive scheme
  • Enhanced Family Leave/Pay
  • Recognition schemes
  • Continuing professional development
  • Industry leading training opportunities
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