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Administration officer

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Cumbria, Northumberland, Tyne and Wear NHS...

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Location:
United Kingdom , Newcastle upon Tyne

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

24937.00 - 26598.00 GBP / Year
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Job Description:

Applications are invited from suitably qualified and experienced administration candidates to join our busy administration teams. We currently have the following Band 3 Administration Officer vacancies with the Newcastle North-East Community Treatment Team based at Benton House, 136 Sandyford Road, Newcastle upon Tyne NE2 1QE:- 1 x full time post : 37.5hrs (Monday to Friday 9am to 5pm) 1 x part time post: 36hrs (Monday to Thursday 9am to 5pm / Friday 9am to 3pm). This is a very busy service and the successful post holders will members of the admin team to support the large multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.

Job Responsibility:

  • Undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Clinical Team Manager
  • Responsible for administrative functions
  • Facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone
  • Provide a positive patient experience
  • Be a member of the admin team to support the large multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times

Requirements:

  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg
  • NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent
  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload
  • Excellent communication and interpersonal skills, both verbal and written
  • Minute-taking skills
  • Good organisational and planning skills
  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
  • Discrete in handling confidential and sensitive information
  • Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Nice to have:

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)
  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems
  • Shorthand skills

Additional Information:

Job Posted:
January 18, 2026

Expiration:
January 29, 2026

Work Type:
On-site work
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