Administration Officer Job at Cumbria, Northumberland, Tyne and Wear NHS... (Sunderland)

Job Description

Applications are invited from suitably qualified and experienced candidates for an Administrative Officer to work in Psychiatric Liaison Services Sunderland, Pallion Health Centre, Hylton Road, Sunderland, SR4 7XF. Psychiatric Liaison Services are specialised mental health teams operating within the General Hospital to bridge the gap between physical and mental healthcare. The service provides assessment, diagnosis and treatment for patients with mental health needs, including those experiencing emotional distress from physical illness, self-harm, delirium, dementia, or substance misuse. Working within Psychiatric Liaison is a very busy service, and the role is to support the multi-disciplinary clinical team to ensure that our service users receive high quality care from admission, during treatment and up to their discharge.

Job Responsibility

Support various multi disciplinary team meetings
Update the patient information system during the meeting and type in real time recording accurate information
Co-ordinate admin actions following meetings, including arranging further patient related meetings in very limited timescales
General office duties such as ordering, petty cash, filing and scanning
Deal with service users and professionals via telephone contact
Provide cover during periods of absence for other administration team members
Participate on all relevant training courses appropriate to the role

Requirements

Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg
NVQ Level 3 Level 3 in Business Administration (or equivalent)
Audio Typing qualification or demonstrable equivalent experience
General level of education to O-Level/ GCSE or equivalent, including English and Maths
Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload
Excellent communication and interpersonal skills, both verbal and written
Note-taking (minutes) skills
Good organisational and planning skills
Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Discrete in handling confidential and sensitive information
Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Nice to have

NVQ Level 3 Level 3 in Customer Care (or equivalent)
Experience in processing CPA, Mental Health Act and Safeguarding documentation
Experience using stock ordering systems and petty cash systems
Experience of working with medical records filing systems
Shorthand skills

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