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Administration officer

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Cumbria, Northumberland, Tyne and Wear NHS...

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Location:
United Kingdom , Carlisle

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

24937.00 - 26598.00 GBP / Year
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Job Description:

An exciting opportunity has arisen for an individual to work as an Administration Officer primarily supporting our North Cumbria Inpatient Older Adult Mental Health Assessment Oakwood Ward. You will also provide administrative support to other wards. Inpatients is a very busy service, and the role is to support the multi-disciplinary clinical team to ensure that our service users receive high quality care from admission, during treatment and up to their discharge from the wards.

Job Responsibility:

  • Support various multi disciplinary team meetings
  • Update the patient information system during the meeting, including screen sharing and must be able to type in real time recording accurate information
  • Co-ordinating admin actions following this meeting, including arranging further patient related meetings in very limited timescales
  • General office duties such as ordering, petty cash, filing and scanning
  • Carry out duties assigned to them to ensure a comprehensive, high quality administration service
  • Confident dealing with service users face to face as well as telephone contact with internal and external sources
  • Provide reception cover during staff absences
  • Provide cover during busy periods or absence
  • Deal with exposure to highly distressing or emotional circumstances
  • Participate on all relevant training courses appropriate to the role

Requirements:

  • Experience of working with Microsoft packages and electronic record systems
  • Proven experience of complex diary management
  • Advanced typing and minute taking skills
  • Excellent customer care and communication skills
  • Good working knowledge of office procedures
  • Excellent communication and interpersonal skills, both verbal and written
  • Note-taking skills
  • Good organisational and planning skills
  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg
  • NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent, including English and Maths
  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload
  • Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Nice to have:

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)
  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems

Additional Information:

Job Posted:
January 07, 2026

Expiration:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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