Administration Officer

• Follow up and maintain current referral information
• Planning and coordinating appointments for clinicians and booking patients in for MDT using eMR
• Check-in and check-out and update patient status in eMR
• All patient appointments are entered into eMR in an efficient and timely manner
• Notify and confirm patients appointments via email, SMS, letter, and phone
• Support to clients/carers prior to telehealth appointments
• Effective Liaison with LHD/external interpreter Services, co-ordinating and booking appointments as required
• Provision of accurate Patient Information and update of patient medical records
• Provide thorough training to new or relief staff covering RTU to ensure administration processes are consistent
• Provide office support services such as photocopying and scanning/faxing, as well as using all office computer systems effectively
• Support reception cover and respond to internal and external enquiries as needed
• Enter and maintain referral details into the case conferencing database
• Prepare weekly patient list for case conference
• Prepare and send GP discharge letters as per case conference

• Able to provide high-level administrative and organisational support in a health environment
• Demonstrated problem-solving, prioritisation and communication skills
• Experience with Microsoft Office and Health Information Systems (desirable)
• Comprehensive experience in working in a flexible, multi-skilled team environment
• High-level interpersonal, communication and customer service skills
• Ability to respond appropriately to challenging behaviours of patients
• Capable of working autonomously and effectively following directions
• Multicultural sensitivity and/or experience working in a multicultural setting
• Understanding Medical Terminology is desirable

• Experience with Microsoft Office and Health Information Systems
• Understanding Medical Terminology

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