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Administration officer

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Cumbria, Northumberland, Tyne and Wear NHS...

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Location:
United Kingdom , Carlisle

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

24937.00 - 26598.00 GBP / Year
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Job Description:

An opportunity has arisen for a part-time (22.5 hours per week) permanent B3 Administration Officer to join our transforming Complex Emotional Needs Service. This is an exciting time for North Cumbria Adult Mental Health Services which are undergoing transformation works and as such administration services are contributing to this agenda, this position would be ideal for organised, responsive and motivated individuals who are committed to change management principles.

Job Responsibility:

  • Processing referrals, coordination of clinics and general administrative duties
  • Supporting the day to day running of the administration office
  • Delivery of customer care skills in person or over the telephone
  • Preparing letters and reports on behalf of the clinical team
  • Effective minute taking and ensuring all actions are acted upon
  • Diary management
  • Ability to be self-directed, motivated and able to contribute positively within a team
  • Strong organisational skills and structure day-to-day tasks
  • Demonstration of flexibility in the role
  • Ability to deal with possible exposure to highly distressing or highly emotional circumstances
  • Undertake additional duties as directed by the Administration Team Lead

Requirements:

  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg
  • NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent
  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload
  • Excellent communication and interpersonal skills, both verbal and written
  • Good organisational and planning skills
  • Note-taking skills
  • Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Nice to have:

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)
  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems
  • Shorthand skills
  • A current driving licence and access to a car
What we offer:
  • Training and development opportunities via CNTW Academy
  • Dynamic working environment

Additional Information:

Job Posted:
February 23, 2026

Expiration:
March 09, 2026

Employment Type:
Parttime
Work Type:
On-site work
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