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Cumbria, Northumberland, Tyne and Wear NHS... Logo Cumbria, Northumberland, Tyne and Wear NHS... · Office Administration

Administration Officer

United Kingdom, Newcastle upon Tyne Employment contract 25760.00 - 27476.00 GBP / Year · Job Posted June 10, 2026
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Job Description

An exciting opportunity has arisen for a driven Administration Officer with strong values to support our Individual Placement Support (IPS) Employment Service. IPS is an evidenced based employment service integrated into local mental health teams, helping individuals find and sustain high quality, competitive employment. Working alongside a Pathway Co-ordinator, the main function of the Administration Officer role is to provide a proactive and comprehensive administration and secretarial service to the IPS team who work across all parts of the Trust. You will undertake a variety of admin duties as assigned by the Service Leads/Team Leads. The successful candidate will be based at St Nicholas Hospital, Gosforth and the post is full-time (37.5 hours), Monday to Friday (9:00am-5:00pm)

Job Responsibility

  • Attending weekly locality based meetings, taking minutes and live typing accurate information into our Electronic Patient record system
  • Preparing and taking minutes at full service business meetings
  • Monitoring and responding to incoming queries and referrals within a busy shared mailbox in a timely manner
  • Working closely with the Pathway Coordinator, and managing administrative work together effectively
  • Supporting recruitment processes
  • Providing Administrative support during external and internal reviews
  • Answering incoming calls to our landline and triaging these appropriately
  • Effective diary management
  • Typing, formatting and sending confidential letters and reports
  • Supporting with data management and capture
  • Other general administrative duties

Requirements

  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
  • Strong examples of using IT systems
  • General level of education to O-Level/ GCSE or equivalent
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload
  • Strong examples of supporting a team through administrative support
  • Excellent communication and interpersonal skills, both verbal and written
  • Minute-taking skills
  • Good organisational and planning skills
  • Excellent team working skills

Nice to have

  • Business Administration Level 2 or 3 qualification
  • Previous experience in a similar role
  • Previous experience of working in mental health or employment related services
  • Ability to work autonomously and manage own diary
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