Administration Officer Job at Brook-St Hiredonline (Birkenhead)

Job Responsibility

Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
Engaging with users and stakeholders face-to-face, via phone (incoming and outbound), and through written correspondence, offering clear guidance and support, especially for those with complex needs
Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring they receive accurate and specific information
Supporting users through complaints procedures, providing immediate assistance to prevent escalation, and updating case management systems as required
Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to issues
Processing work according to standard operating procedures to meet performance and service standards
Managing case files with accurate data entry, secure information handling, and compliance with data retention policies
Handling jury service tasks, including selection, deferrals, reassignments, and attendance tracking, along with processing expenses and court fees
Assisting with listing and scheduling to optimise judicial time and respond to urgent matters
Providing judicial support such as diary management and administrative assistance
Supporting enforcement activities, including financial assessments and producing basic reports
Contributing to health and safety operations, including safety checks, issue logging, and key governance

Strong customer service skills with the ability to communicate clearly and empathetically
Excellent organisational skills and attention to detail
Ability to follow procedures accurately and handle sensitive information securely
Good IT skills, including familiarity with case management systems
A proactive approach to problem-solving and risk awareness
Flexibility to adapt to changing priorities and demands