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Are you an organised and proactive administrator looking to contribute to meaningful work in the public sector? This is your opportunity to support the important rehabilitative efforts within the Young Offender Institution (YOI) at HMP Norwich. We're seeking a dependable and confident Administration Officer to play a key part in the day-to-day running of the unit. You'll be at the heart of a busy, people-focused team, supporting both staff and visitors, including People on Probation. This role offers a chance to make a real difference-providing structure, stability, and support in an environment where it truly matters.
Job Responsibility:
Providing a wide range of administrative support across the YOI unit
Maintaining accurate records, data entry, and correspondence management
Welcoming and assisting visitors and People on Probation, both face-to-face and by phone
Preparing reports and documentation using Microsoft Office
Handling general office tasks including post, photocopying, and filing
Supporting the wider team with operational admin functions as needed
Requirements:
Solid admin experience or strong transferable skills
Confident communication skills and a calm, approachable manner
High attention to detail and good organisation
Comfortable using Microsoft Word, Excel, Teams, and databases
A flexible, reliable attitude and willingness to support others in a team setting
Someone who thrives in a structured environment and understands the importance of confidentiality
What we offer:
Holiday pay
Access to a pension scheme
Weekly pay
Flexible working hours within a structured environment
A welcoming and supportive team
A chance to support real change and gain valuable public sector experience