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Join Our Client as a Full-Time Temporary Administration Officer in Liverpool Are you organised, detail-oriented, and ready to make a difference in the justice system? Our client, a reputable organisation within HMCTS, is hiring for a dedicated Administration Officer to support court operations in Liverpool. This is a full-time, temporary role until 31st March 2027, with the possibility of extension.
Job Responsibility
Providing excellent customer service by assisting users and stakeholders through face-to-face, telephone, and written communication, including those with complex needs
Using HMCTS service scripts and knowledge articles to guide users to relevant services and information
Supporting complaint procedures, helping users through the process, and updating case management systems
Identifying risks related to HMCTS buildings and responding promptly to ensure safety
Processing work according to standard procedures to meet performance and service standards
Managing case files with accurate data entry, secure information handling, and compliance with data retention policies
Handling jury service tasks such as selection, deferrals, attendance tracking, and expense processing
Assisting with court listing and scheduling to optimise judicial time and respond to urgent matters
Providing judicial support, including diary management and administrative assistance
Supporting enforcement activities like financial assessments and fine collection, alongside producing basic reports
Contributing to health and safety checks, facility maintenance, and safety governance
Setting up and running court hearings, drawing orders, and managing general correspondence.
Requirements
Strong organisational skills and attention to detail
Excellent communication skills, with the ability to assist diverse users effectively
Ability to follow procedures accurately and handle sensitive information securely
Proactive approach to risk management and safety
Experience in administrative roles, ideally within a court or public sector environment
Competence in managing multiple tasks efficiently under pressure.