Administration Officer

• Processing payments for fines and fees accurately, securely, and in line with policies
• Providing excellent customer service via face-to-face, telephone, and written communication, supporting users with diverse needs
• Assisting with hearings preparation, stakeholder engagement, and responding to queries using HMCTS service scripts
• Managing case files, ensuring data accuracy, confidentiality, and compliance
• Contributing to enforcement activities, financial assessments, and reporting
• Supporting health and safety procedures, including safety checks and issue logging
• Handling administrative duties such as diary management, court listing, and judicial support

• Strong communication skills with a respectful and professional approach
• Excellent time management, prioritisation, and multitasking abilities
• Proficiency in Microsoft Office, especially Excel
• Adaptability to a busy, dynamic environment
• Customer service experience with a proactive attitude
• Ability to follow procedures and handle sensitive information securely

Training and induction provided