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Brook-St Hiredonline Logo Brook-St Hiredonline · Customer Service

Administration Officer

United Kingdom, Burnley 12.86 GBP / Hour · Job Posted June 10, 2026
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Job Description

Join Our Client as an Administrative Officer in Burnley! Are you passionate about delivering excellent customer service and making a positive impact? Our client, a key department within HM Courts and Tribunal Service (HMCTS), is hiring a full-time temporary Administrative Officer for their busy Criminal Fines Collection and Enforcement contact centre in Burnley. This is a fantastic opportunity to contribute to a vital public service, supporting the enforcement of court-imposed fines and penalties.

Job Responsibility

  • Handling a high volume of inbound calls from courts, tribunals, and the public with professionalism and empathy
  • Providing clear, helpful information and resolving enquiries efficiently
  • Updating records accurately on the in-house computer system following each contact
  • Supporting continuous improvement initiatives to enhance customer experience
  • Working scheduled hours between 9:00 and 17:00, Monday to Friday, with flexibility to work at other local HMCTS offices if needed

Requirements

  • Excellent verbal and written communication skills
  • Strong empathy and problem-solving abilities to support customers in stressful situations
  • Ability to work effectively as part of a team in a fast-paced environment
  • Confidence in using computer systems to update and maintain records
  • A proactive attitude and commitment to delivering a right first time service
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