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We are seeking an Administrative Officer to support day to day business operations. This role will involve managing a shared Outlook inbox, ensuring correspondence is handled efficiently, and directing queries to the appropriate teams or resolving them independently where appropriate. The successful candidate will be comfortable working with sensitive information, following established processes and policies, and locating information across systems to support requests, including subject access requests (SARs).
Job Responsibility:
Manage and monitor a shared Outlook inbox, prioritising and responding to emails appropriately
Identify and allocate queries to the correct individuals or departments
Handle routine enquiries independently in line with agreed processes
Assist with the coordination and administration of subject access requests
Locate, review, and collate information and data from various systems
Maintain accurate records and trackers using Excel and other tools
Ensure all work is completed in accordance with relevant policies, procedures, and data protection requirements
Requirements:
Previous experience in an administrative or office support role
Confidence using Microsoft Outlook, particularly shared inboxes
Good working knowledge of Microsoft Excel (e.g. data entry, filtering, basic formulas)
Strong attention to detail and ability to work with confidential information
Ability to follow processes and work to deadlines
Good written communication and organisational skills