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Provide proactive, solutions-driven administrative support for Sciences and Engineering. Drive a customer-focused and continuous improvement culture. Full-time, ongoing role based in Launceston. Based at one of our front-facing Sciences and Engineering staff contact/reception points, you will provide customer-focused administrative support and advice to students, staff, and external visitors. while primarily based in Greater Launceston also supports our Inveresk and Newnham campuses, with occasional travel to our beautiful Beauty Point site. No two days are the same, you will provide a wide range of services from maintaining tearoom consumables, assisting staff and students to navigate University systems and processes, connecting people to the right area. Services can also include meeting and event support, finance, purchasing, casual contract and timesheet support and facilities work request support.
Job Responsibility:
Maintain an understanding of current policies and procedures, and provide proactive, accurate, and solutions-focused advice
Actively contribute to a superior service culture enhancing and identify opportunities to improve service delivery
Stay connected with team members by communicating throughout the day across multiple platforms
Provide support to communications and events, including engaging with internal and external stakeholders
Contribute to the development and implementation of Standard Operating Procedures through proficient use of the University’s systems (e.g., ServiceNow)
Requirements:
Demonstrated administrative skills including experience with a range of applications
Proven ability to work in a collaborative team environment and demonstrated capacity to act independently within established guidelines
Demonstrated commitment to customer service excellence and continuous improvement of systems, processes, and procedures
Exceptional organisational skills with strong attention to detail and the ability to prioritize and complete tasks within deadlines
Effective interpersonal, resilience, communication and influencing skills and ability to communicate with a broad range of people