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Administration Officer

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Cumbria, Northumberland, Tyne and Wear NHS...

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Location:
United Kingdom , Newcastle upon Tyne

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

25760.00 - 27476.00 GBP / Year
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Job Description:

Applications are invited from suitably qualified and experienced administration candidates to join our busy administration team. We currently have a part time 26hr Band 3 Administration Officer vacancy with the Children and Young Peoples Service (CYPS) based at Benton House, 136 Sandyford Lane, Newcastle upon Tyne NE2 1QE. Successful candidate to note in times of service need they will be required to travel to support the CYPS team based at Bensham Hospital, Fontwell Drive, Gateshead NE8 4YL. Working hours are 3 days at 7.5 hours and half day 3.5hrs during 8am to 8pm on a rota basis - (will be discussed at interview). This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. You will undertake a variety of admin duties as assigned by the Clinical Team Manager/Administration Team Lead/Clinical Leads.

Job Responsibility:

  • assisting with Welcome Events and all administrative functions
  • provide a comprehensive, high quality administrative service
  • undertake a variety of admin duties as assigned by the Clinical Team Manager/Administration Team Lead/Clinical Leads
  • facilitate excellent customer service
  • dealing with service users face to face as well as on the telephone

Requirements:

  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg
  • NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent
  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload
  • Excellent communication and interpersonal skills, both verbal and written
  • Minute-taking skills
  • Good organisational and planning skills
  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
  • Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
  • Experience working in a customer / patient focused environment (face to face and telephone)
  • Administrative/Secretarial experience
  • General administrative duties
  • Fast, accurate typing/keyboard skills
  • Typing and formatting letters and reports
  • Minute taking experience
  • Diary Management
  • Ability to be self-directed, motivated and be able to contribute positively within a team
  • Ability to change tasks at short notice
  • Reliable and punctual
  • The post holder will be expected to demonstrate flexibility in the role
  • The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role

Nice to have:

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)
  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems
  • Shorthand skills

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 08, 2026

Employment Type:
Parttime
Work Type:
On-site work
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