Job Description
Join Our Client as a Full-Time Temporary Admin Officer in Preston! Are you organised, customer-focused, and ready to support the justice system? Our client, a reputable organisation within the HMCTS, is hiring for a dedicated Admin Officer to join their team in Preston. This is a full-time role until 31st March 2027, with a potential extension, offering a rewarding opportunity to make a real difference. What you'll be doing: * Handling all administrative tasks to prepare for, facilitate, and conclude hearings. * Providing clear, supportive assistance to users and stakeholders via face-to-face, phone, and written communication, including those with complex needs. * Using HMCTS service scripts and knowledge articles to guide users to relevant services and information. * Supporting complaint procedures, assisting users through the process, and updating records as needed. * Identifying risks related to HMCTS buildings and informing the Senior Person on Site. * Processing work in line with standard procedures to meet performance and service standards. * Managing case files with accurate data entry and secure information handling. * Supporting jury service activities, including scheduling, deferrals, and expense processing. * Assisting with listing and scheduling to optimise judicial time and respond to urgent matters. * Providing judicial support such as diary management and administrative assistance. * Supporting enforcement activities, including financial assessments and report generation. * Contributing to health and safety operations, including safety checks and issue logging. What you'll bring: * Strong organisational skills and attention to detail. * Excellent communication skills across multiple contact methods. * Ability to follow procedures accurately and handle sensitive information securely. * Customer service experience, especially in complex or high-pressure environments. * Flexibility to adapt to changing priorities and tasks. Additional information: * Location: Preston * Working hours: 37 hours per week, Monday to Friday * Pay rate: £12.86 per hour, increasing to £13.25 after 12 weeks This is a fantastic opportunity to join a vital public service team, supporting justice and community safety. If you're proactive, empathetic, and eager to contribute, we want to hear from you! Apply now to become part of a dedicated team making a difference every day.
