Administration Officer, HammondCare

HammondCare

Location:
Australia, Greenwich

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Administration Officer role ensures the provision of high-level administrative support to the team in a health and aged care environment. Responsibilities include managing appointments, patient information, medical records, and providing training and reception support within Greenwich Hospital. HammondCare is a Christian charity aimed at improving the quality of life for people in need.

Job Responsibility:

administration activities and support
follow up and maintain current referral information
planning and coordinating appointments for clinicians and booking patients in for MDT using eMR
check-in and check-out and update patient status in eMR
all patient appointments are entered into eMR in an efficient and timely manner
notify and confirm patients appointments via email, SMS, letter, and phone
support to clients/carers prior to telehealth appointments
effective liaison with LHD/external interpreter services, co-ordinating and booking appointments as required
provision of accurate patient information and update of patient medical records
provide thorough training to new or relief staff covering RTU to ensure administration processes are consistent
provide office support services such as photocopying and scanning/faxing, as well as using all office computer systems effectively
support reception cover and respond to internal and external enquiries as needed
enter and maintain referral details into the case conferencing database
prepare weekly patient list for case conference
prepare and send GP discharge letters as per case conference

Requirements:

Able to provide high-level administrative and organisational support in a health environment
demonstrated problem-solving, prioritisation and communication skills
experience with Microsoft Office and Health Information Systems (desirable)
comprehensive experience in working in a flexible, multi-skilled team environment
high-level interpersonal, communication and customer service skills
ability to respond appropriately to challenging behaviours of patients
capable of working autonomously and effectively following directions
multicultural sensitivity and/or experience working in a multicultural setting
understanding medical terminology is desirable

Nice to have:

experience with Microsoft Office and Health Information Systems
understanding medical terminology

What we offer:

free independent, confidential counselling services
wellbeing resources and webinars available through Employee Assistance Program (EAP)
inclusive workplace
short-listed applicants undergo criminal record check, immunisation staff screening & vaccination compliance checks

Additional Information:

Job Posted:
May 27, 2025

Expiration:
June 22, 2025

Work Type:

On-site work

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Administration Officer