Administration Officer

Join Our Client's Criminal Fines Collection & Enforcement Team in Runcorn! Are you passionate about delivering excellent customer service and supporting the justice system? Our client, a key department within HM Courts and Tribunal Service, is hiring for a full-time temporary Administration Officer in Runcorn. This is a fantastic opportunity to contribute to the effective enforcement of fines and financial penalties, ensuring justice is upheld. What you'll be doing: * Handling a variety of telephone enquiries with empathy and professionalism * Creating and updating records accurately on internal systems * Data input and drafting standard letters and court documents * Assisting court users with general queries * Providing a helpful, prompt, and polite service, ensuring a "right first time" approach * Supporting other administrative tasks as needed What you'll bring: * Strong administration skills with proficiency in Microsoft Office * Excellent verbal and written communication skills * Ability to follow established processes and instructions * Empathy and problem-solving skills to support customers in stressful situations * Ability to work scheduled hours between 9:00-17:00, Monday to Friday Details: * Location: Runcorn * Contract: 3 months, with potential extension * Hours: 37 per week * Pay rate: £12.86 per hour * Working hours: Monday to Friday, 9:00-17:00 Requirements: * Ability to follow detailed instructions and processes * Strong organisational and communication skills * Experience with data entry and Microsoft Office Benefits: * Weekly pay, holiday entitlement, and pension scheme * Accessible location by car, train, or bus Application Process: Interested? Please apply online with your CV in WORD format. Successful candidates will undergo a thorough background check, including criminal record and reference checks. This is your chance to join a vital government department and make a real difference. We look forward to your application! Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.