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Applications are invited from suitably qualified and experienced candidates to join our busy administration teams. We currently have a full time Band 3 Administration Officer vacancy with the ADHD/Autism Team based at Collingwood Court, St Nicholas Hospital, Gosforth, Newcastle upon Tyne NE3 3XT. This is a very busy service and the post-holder is part of an admin team which supports the multi-disciplinary clinical team.
Job Responsibility:
Processing referrals into the service
Maintaining an electronic patient record system
Maintaining spreadsheets
Diary management
Typing clinical letters and reports
Minuting meetings
General office duties
Administrative functions
Facilitate excellent customer service
Deal with service users face to face and on the telephone
Carry out duties as assigned by the Administration Team Lead / Administration Manager / Team Manager
Requirements:
Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg
NVQ Level 3 Level 3 in Business Administration (or equivalent)
Audio Typing qualification or demonstrable equivalent experience
General level of education to O-Level/ GCSE or equivalent
Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload
Excellent communication and interpersonal skills, both verbal and written
Minute-taking skills
Good organisational and planning skills
Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Discrete in handling confidential and sensitive information
Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Nice to have:
NVQ Level 3 Level 3 in Customer Care (or equivalent)
Experience in processing CPA, Mental Health Act and Safeguarding documentation
Experience using stock ordering systems and petty cash systems
Experience of working with medical records filing systems