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Support the delivery of regulatory services to the City of Darwin community through professional administration and exceptional customer service. As the first point of contact for enquiries about local by-laws, parking, and animal management, you'll ensure accurate, efficient, and friendly service, while helping maintain compliance and community safety.
Job Responsibility:
Support the delivery of regulatory services to the City of Darwin community through professional administration and exceptional customer service
Provide high-quality customer service both face-to-face and over the phone, including handling parking, animal and by-law inquiries, data entry, payments processing, and managing a range of permit and infringement systems
Support your team by performing a variety of clerical duties, collaborating across the organisation, and ensuring service delivery to the highest standard
Requirements:
Ability to interpret and provide accurate advice on legislation relevant to local government and associated by-laws
Excellent customer service skills including problem-solving, dispute mediation, and the ability to interact effectively with a diverse range of people
Well-developed written and verbal communication skills
Proficiency in Microsoft Office and related data entry and record management systems
Relevant Certificate IV Qualification or
Minimum two years' experience in a clerical/administrative role in a medium to large customer service environment