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Administration Officer - Regulatory Services

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City of Darwin

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Location:
Australia , Darwin

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Contract Type:
Employment contract

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Salary:

73789.00 AUD / Year

Job Description:

Support the delivery of regulatory services to the City of Darwin community through professional administration and exceptional customer service. As the first point of contact for enquiries about local by-laws, parking, and animal management, you'll ensure accurate, efficient, and friendly service, while helping maintain compliance and community safety.

Job Responsibility:

  • Support the delivery of regulatory services to the City of Darwin community through professional administration and exceptional customer service
  • Provide high-quality customer service both face-to-face and over the phone, including handling parking, animal and by-law inquiries, data entry, payments processing, and managing a range of permit and infringement systems
  • Support your team by performing a variety of clerical duties, collaborating across the organisation, and ensuring service delivery to the highest standard

Requirements:

  • Ability to interpret and provide accurate advice on legislation relevant to local government and associated by-laws
  • Excellent customer service skills including problem-solving, dispute mediation, and the ability to interact effectively with a diverse range of people
  • Well-developed written and verbal communication skills
  • Proficiency in Microsoft Office and related data entry and record management systems
  • Relevant Certificate IV Qualification or
  • Minimum two years' experience in a clerical/administrative role in a medium to large customer service environment
What we offer:
  • Competitive remuneration package
  • Generous leave entitlements
  • Wellbeing program
  • Employee assistance counselling program
  • 17.5% additional pay when on annual leave

Additional Information:

Job Posted:
January 16, 2026

Expiration:
January 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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