Administration Manager

• Providing supervision, training, and supporting the front office reception teams across all clinic sites
• Coordinating staffing rosters, leave, and coverage to ensure smooth operational flow
• Fostering a positive, professional, and collaborative team culture
• Providing team performance feedback and conducting regular reviews
• Ensuring reception areas are clean, stocked, and compliant with WHS protocols
• Supporting staff training and onboarding initiatives
• Participate in team meetings and contribute to quality improvement
• Ensuring the smooth day-to-day running of the reception and administrative operations
• Overseeing patient scheduling systems and address any operational issues
• Monitoring front desk workflows and appointment bookings to assist with clinic operations
• Supporting implementation of new systems, procedures, or policy updates
• Supporting internal audits and maintaining operational documentation
• Ensuring team adherence to privacy, confidentiality, and documentation standards
• Identifying opportunities for workflow improvements
• Ensuring a consistently high standard of customer service and patient care is delivered at all times
• Managing complex patient queries and resolving escalated concerns promptly
• Acting as a key liaison between the administrative team and the clinical and surgical teams
• Maintaining up-to-date knowledge of services and procedures

• Strong, proven leadership and team coordination abilities
• Exceptional organisational and time management skills
• Strong attention to detail and multitasking skills
• A strong understanding of Medical billing processes, systems and Medicare
• Excellent written and verbal communication and interpersonal skills
• Proficiency in office software and scheduling systems
• An adaptable and solutions-focused approach
• A current or the ability to obtain a Working with Children Check and Police Clearance
• A current Australian Driver's License as you will have to occasionally visit other sites
• Relevant qualifications in health administration or business (preferred, not essential)

Relevant qualifications in health administration or business