Administration Manager Job at Alliance Medical Ltd (Portsmouth)

Job Description

We have a fantastic opportunity for an Administration Manager to join our team. The Administration Manager will be responsible for the Administration teams. This includes Booking staff and Receptionists. The candidate must be able to demonstrate: good knowledge around finance, knowledge around the management of contracts, requirement to write procedures and keep these up to date, the ability to manage in high pressured situations, excellent IT skills, excellent communication skills, excellent planning skills. This is a great opportunity for someone who is looking to further their career in administration.

Job Responsibility

To work in partnership with the Unit Manager in achieving strategic objectives of the Unit(s)
To manage, engage, support, coach and develop the administrative team(s) in line with company procedures such that the team(s) achieve their agreed goals
To maintain effective resourcing through appropriate staff planning, rostering, training, management of absence/holidays and implementation of appropriate controls
To provide regular feedback on performance of the administrative staff to the Unit Manager
To undertake 6 monthly and annual appraisal of the administrative staff in conjunction with the Unit Manager
To plan, guide, organise and monitor the daily administrative functions within the Unit(s)
To handle patient and customer issues with the highest standard of customer care, discretion and sensitivity
To work in partnership with the Unit Manager to secure the financial performance and achieve/surpass the budgetary objectives and of the Unit(s)
To highlight to the Unit Manager any change in referring trends which may impact either positively or adversely on revenue and/or throughput to enable appropriate action to be taken to control costs or improve revenues
To assist the Unit Manager in building contacts and relationships with existing and potential new referrers covered by existing contractual arrangements
To monitor trends in referrals continuously in order to identify opportunities to increase business and to pick up indicators of potential dissatisfaction, highlighting any changes immediately to the Unit Manager
To address promptly any issues which might deter referrals
To maintain up-to-date knowledge of the contracts impacting on the imaging services within the Unit(s), their terms and conditions, expiry dates and the pattern of performance against agreed standards
To support the Unit Manager in adherence to strategic and operational reporting requirements
To continuously improve efficiency of the administrative functionality through measurement of processes and implementing new ideas
To assist in the management and implementation of the Continuous Improvement model including new systems, procedures, processes and staff engagement and training
To maintain and develop strong working relationships with the host site
To ensure, where KPI targets are under the direct control of Alliance Medical, that those pertaining to waiting and reporting times are met
To lead key changes for your team(s), contributing to and implementing new strategies using structured methods including project management methods in partnership with other functions as necessary

Requirements

good knowledge around finance
knowledge around the management of contracts
requirement to write procedures and keep these up to date
the ability to manage in high pressured situations
excellent IT skills
excellent communication skills
excellent planning skills

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Administration Manager

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