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Are you an experienced manager with a passion for leading teams and improving processes? Engage is a technology-driven field services provider, part of Marston Holdings Limited. We are looking for an experienced and proactive Administration Manager to join our team in Sheffield. This is a pivotal role where you’ll be responsible for overseeing the day-to-day operations of the administration team, ensuring smooth processes, efficient performance, and exceptional service delivery. You will work closely with our Senior Leadership Team (SLT) and external clients to ensure the business runs effectively and meets key performance indicators (KPIs). As a leader, you’ll drive team performance, coach and mentor your team, and contribute to continuous improvement across the business.
Job Responsibility:
Lead and manage the administration team, ensuring high performance and adherence to KPIs
Mentor your team, providing coaching and upskilling opportunities
Work closely with internal and external stakeholders to ensure all processes run smoothly
Identify opportunities to improve procedures and drive efficiency
Provide regular reports on team performance and support the SLT with data analysis
Ensure client requirements are met, managing both internal and external client expectations
Handle people-related issues and ensure a safe, compliant work environment
Requirements:
Management qualifications (e.g., CIPD)
Experience in planning, scheduling, or supply chain management
Proven people management skills, with experience leading and developing a team
Strong organisational skills and the ability to manage multiple tasks in a fast-paced environment
A goal-oriented, solution-focused mindset with a strong customer service approach
High attention to detail and excellent communication skills (both verbal and written)
Experience in managing KPIs and performance metrics
Proactive approach to change and continuous improvement
Knowledge of HR policies, legislation, and processes
Proficient in Microsoft Office and ideally, experience with HR and scheduling software
Familiarity with health & safety regulations, compliance, and audits
What we offer:
25 days holiday + Bank Holidays
Enhanced Maternity and Paternity Package NB subject to eligibility criteria
Healthcare Cash Plan
Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
Pension Scheme
Opportunity to develop and lead a team in a growing company