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As an Administration Manager, you will work in a dynamic, fast-paced environment where no two days are the same. You will lead a team of Bookings Administrators and Receptionists, overseeing the day-to-day operations to ensure the facility runs smoothly and efficiently. With a strong understanding of effective administrative functions within a hospital, healthcare, or diagnostics setting, you will maintain a clear focus on delivering a high-quality, patient-centred service.
Job Responsibility:
Lead, mentor, and develop administrative staff, ensuring accurate and compliant management of patient data
Oversee appointment bookings on the Electronic Patient Record (Cerner), ensuring referrals are clinically triaged within 48 hours and capacity is effectively utilised
Manage clinician availability, including annual leave and outpatient session changes, ensuring EPR accuracy and proactive maintenance of clinics to meet waiting time targets
Work closely with clinicians and administrative teams, taking a proactive, hands-on leadership approach while supporting day-to-day administrative operations
Requirements:
Excellent organisation and attention to detail
Ability to work effectively under pressure
IT literate and have ability to work with MS Office, patient booking systems (ideally Cerner) and be able to pick up new systems with ease
Strong written and verbal communication
Understanding the importance of patient confidentiality
Nice to have:
Experience in a hospital, healthcare or diagnostics setting