Administration Manager

• Leading and developing a team of approximately 10 administrators
• Driving operational excellence and efficiency
• Embedding structure, accountability, and performance standards
• Integrating AI tools into daily workflows
• Future-proofing the function to support business growth
• Completing high level administration tasks, supporting the most senior members of the team
• Lead, manage and develop a team of c.10 administrators
• Set clear direction, objectives and performance standards
• Conduct meaningful performance reviews and development planning
• Foster a culture of accountability, collaboration and continuous improvement
• Act as a role model for RBC Brewin Dolphin values
• Oversee all day-to-day administrative operations across the office
• Design and implement efficient workflows and task management structures
• Improve time management, workload allocation and service delivery standards
• Monitor KPIs and productivity metrics across the team
• Identify and eliminate inefficiencies or duplication of effort
• Build a scalable administrative structure that supports business growth
• Work alongside our office manager to lead change initiatives and operational transformation projects
• Embed best practice processes and documentation standards
• Ensure operational resilience and succession planning
• Champion the use of AI tools, including RBC Assist
• Identify opportunities to automate or streamline administrative tasks
• Train and support team members in adopting new technologies
• Ensure digital tools are used effectively, responsibly and compliantly
• Ensure adherence to Conduct Risk standards and FCA requirements
• Maintain high standards of accuracy, documentation and client record management
• Oversee processing of client documentation, payments, transfers and account administration
• Ensure policies, regulatory codes of conduct and internal procedures are consistently applied

• Significant experience managing administrative or business support teams
• Proven operational management experience
• Experience leading change and process improvement initiatives
• Strong leadership presence with the ability to influence at all levels
• Highly organised with a strategic mindset
• Commercially aware and solutions-focused
• Data-driven approach to performance management
• Excellent communication skills – written and verbal
• Confident decision-maker with sound judgement
• Strong attention to detail and high personal standards
• Advanced MS Office capability

Understanding of FCA regulatory environment

• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team