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We have a fantastic opportunity for an Administration Manager to join our team at the Taunton Diagnostic Centre. This is a great opportunity for someone who is looking to further their career in administration. The Administration Manager will be responsible for the Administration teams . This includes Booking staff and Receptionists. The candidate will work closely with the Registered manager to deliver a high quality service to customers and patients. And will be responsible for investigating incidents relating to administration. The candidate will be working towards meeting the P&L targets and quality targets. And will attend regular meeting with customers, AML internal meetings and external meetings.
Job Responsibility:
Lead, manage and develop the administrative team(s)
Maintain effective resourcing through appropriate staff planning, rostering, training, management of absence/holidays
Provide regular feedback on performance of the administrative staff
Undertake 6 monthly and annual appraisal of the administrative staff
Plan, guide, organise and monitor the daily administrative functions
Handle patient and customer issues with the highest standard of customer care
Work in partnership with the Unit Manager to secure the financial performance and achieve/surpass the budgetary objectives
Highlight to the Unit Manager any change in referring trends
Assist the Unit Manager in building contacts and relationships with existing and potential new referrers
Monitor trends in referrals continuously
Address promptly any issues which might deter referrals
Maintain up-to-date knowledge of the contracts impacting on the imaging services
Support the Unit Manager in adherence to strategic and operational reporting requirements
Continuously improve efficiency of the administrative functionality
Assist in the management and implementation of the Continuous Improvement model
Maintain and develop strong working relationships with the host site
Ensure, where KPI targets are under the direct control of Alliance Medical, that those pertaining to waiting and reporting times are met
Lead key changes for your team(s), contributing to and implementing new strategies
Requirements:
Able to work in the UK without the requirement of sponsorship
Be flexible with working hours
Good knowledge around finance knowledge around the management of contracts
Requirement to write procedures and keep these up to date
The ability to manage in high pressured situations